How can I return an order?

Exchange & Returns

If you wish to return goods to us within the cancellation period, please follow the instructions below:

  1. Write us a cancellation in due time to support@ alldock. de.
  2. Pack the goods cleanly and in their original condition.
  3. Enclose the delivery note sent with your shipment.
  4. Please frank the shipment with a parcel service of your choice as an insured package. We do not provide a free return label.
  5. Please send the parcel to the following address:
    EC-FULFILLMENT GmbH
    ALLDOCK Retoure
    Wuppertaler Str. 80
    45549 Sprockhövel
  6. As soon as we receive the parcel, we will check the contents and release the refund. The item value will be credited to the account from which your payment originated.

If you have any further questions, please do not hesitate to contact us.

You can reach us via our hotline from Monday to Friday from 09 am to 16 pm at +49 23 24 – 43 81 840 or via e-mail at support@ alldock. de.