What happens after my order?

After you have completed your order, you will receive an email confirmation from ALLDOCK. The shipping confirmation will be sent in a separate email, about 2-3 business days after your order. If your package is delivered by DHL, you will also find your shipment number. This allows you to track the delivery status of your …

What happens after my order? Read More »

Where is my order/package?

If your package is shipped by DHL, you will receive your shipment number separately by email. As soon as your shipment has left our warehouse, you can track the delivery status online at any time. If you can’t find your shipping confirmation with the tracking number quickly, you can contact us here. If the parcel …

Where is my order/package? Read More »

My order has not arrived yet. What to do?

Please check the status of your shipment first. You can see where your package is at the moment via the shipment number or Tracking ID. If the shipment takes significantly longer than the specified delivery time, or you have not received a shipment number, please contact us. You can find the contact information here.

How are the goods packed for shipment?

High quality products deserve high quality packaging. To ensure that the products you order arrive undamaged, they are carefully padded and shipped to you in appropriately sized boxes. When it comes to padding, we make sure to be sustainable and use paper and cardboard padding.

Can I pick up the goods myself?

No, ALLDOCK is an online store and wants to make your shopping experience as comfortable as possible. Therefore, we are focused on delivering the goods quickly and conveniently to your desired address. Since the goods are sent to the customers immediately after arrival in our warehouse, a personal pickup is unfortunately not possible.

How much does shipping cost?

Domestic deliveries (Germany):  We charge a flat shipping fee of 4,99 € per order.From an order value of 75,00 € onwards, we deliver shipments free of cost. Deliveries to foreign countries: We charge a flat shipping fee of 7,99 € per order.From an order value of 75,00 €, we deliver shipments to foreign countries free …

How much does shipping cost? Read More »

Do you also ship outside Germany?

We ship into neighbouring countries:Belgium, Bulgaria, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Aland Islands), France (except overseas territories and departments), Greece (except Mount Athos), Ireland, Italy (except Livigno and Campione d’Italia), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except non-European areas), Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain (except Canary Islands, …

Do you also ship outside Germany? Read More »