Exchange & Returns

Can I still cancel my order after I confirmed the order?

For technical reasons, it is (almost) impossible for us to cancel orders. As this is an automatic process implemented to process our customers’ orders as quickly as possible, we unfortunately do not have the possibility to intervene manually.But you can still try with a quick call to our customer hotline.

Can I change the address of my order later?

Unfortunately, it is no longer possible to change the delivery address once the order has been placed. If your parcel cannot be delivered, a return to our warehouse will be initiated automatically. In this case, please contact our customer service so that we can send the package out again to the correct address.

Can I add a product to my order later or have it changed?

Unfortunately, we cannot add any more products to your order or change your order afterwards, as your order details are transmitted to our logistics department within a very short time. This is how we ensure that your order is shipped as quickly as possible.

Do I have a warranty claim on my products?

Of course, the statutory warranty claims apply to all products that you can purchase from ALLDOCK. In the event of a defect or fault in a product, please contact our customer service at

Is there a return period or deadline?

If a product does not meet your expectations, you can of course return it to us within 14 days of receiving the goods. Please also refer to our cancellation policy.

How can I return an order?

If you wish to return goods to us within the cancellation period, please follow the instructions below: Write us a cancellation in due time to support@ alldock. de. Pack the goods cleanly and in their original condition. Enclose the delivery note sent with your shipment. Please frank the shipment with a parcel service of your …

How can I return an order? Read More »